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NextGenLB Helpdesk

NextGenLB Helpdesk

Helpdesk and ticketing for companies with customer support: tickets by e-mail, web form, phone and WhatsApp, assignment and round-robin, response targets, canned replies, satisfaction ratings and reports, with a help center, a customer portal and SLA policies as add-ons.

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  • From $29 per month
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Features

What NextGenLB Helpdesk does

Knowledge base

A public help center in English and Arabic with search and helpful votes, suggested articles on the request form and article links in replies.

Customer portal

Customers sign in with an e-mailed link to see, open and reply to their own and their company's tickets.

SLA policies

Business hours and holidays, targets per priority and VIP organization, timers that pause while waiting, 80% warnings, breaches and a compliance report.

Advanced reports

Any period, trends, agent performance, SLA over time, organization reports and CSV exports.

Custom domain

The support page, help center, customer pages and portal on your own domain.

Plans

NextGenLB Helpdesk plans

Prices in USD. Any add-on can be added to any plan.

Starter

Tickets by e-mail, web form, phone and WhatsApp, queues, canned replies, response targets, ratings and reports.

$29 / month

Billed monthly

Included modules

The core product. Add modules as add-ons.

Limits

Agents
3
Contact sales about NextGenLB Helpdesk Starter

Business

Everything, with SLA policies, advanced reports and a custom domain.

$119 / month

Billed monthly

Included modules

  • Knowledge base
  • Customer portal
  • SLA policies
  • Advanced reports
  • Custom domain

Limits

Agents
40
Contact sales about NextGenLB Helpdesk Business

Add-on store

Add only what you need

5 add-ons for NextGenLB Helpdesk, each on top of any plan. Monthly prices; bought mid-period, an add-on is prorated for the days left, and during a trial it is free until the trial ends. Cancel any time — it stays until the end of the period.

Questions

Something else? Ask us.

Can I change plan later?

Yes. Upgrading takes effect at once and you pay only the prorated difference for the rest of the period. A downgrade is scheduled for the end of the current period. Add-ons that the new plan includes are cancelled automatically.

What happens when the trial ends?

Your plan and the add-ons you kept are invoiced from the end of the trial. Invoices are in USD; each one has its own payment page and a PDF.

Ready to try NextGenLB Helpdesk?

Tell us about your business and we will show you around.

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