Operations
SLA policies
Business hours and holidays, targets per priority and VIP organization, timers that pause while waiting, 80% warnings, breaches and a compliance report.
Included in plans
- Business
On any other plan, add it for $15 per month.
Requirements
None — works on every plan.
Goes well with
All NextGenLB Helpdesk add-ons-
$10/mo
Advanced reports
Any period, trends, agent performance, SLA over time, organization reports and CSV exports.
Details -
$5/mo
Custom domain
The support page, help center, customer pages and portal on your own domain.
Details -
$10/mo
Customer portal
Customers sign in with an e-mailed link to see, open and reply to their own and their company's tickets.
Details
Ready to try NextGenLB Helpdesk?
Tell us about your business and we will show you around.