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Terms of service

These terms apply to every business that uses our software, from a demo or trial to a paid subscription. Figures on this page (days, periods) are read from our current settings.

Version 1 · in effect since Oct 21, 2026 · Version history

1. Who we are

The service is provided by NextGenLB. You can reach us at contact@nextgenlb.io.

2. The service

We provide subscription software for businesses: NextGenLB Gym, NextGenLB POS, NextGenLB Appointments, NextGenLB HR and NextGenLB Inventory. Each product is a separate application. A business (“you”) subscribes to a product on a plan and may add paid add-ons. The modules and limits of each plan, and the price of each add-on, are those shown on the pricing page when you subscribe or change your subscription.

3. Accounts

  • The person who opens an account confirms they are authorised to do so for the business.
  • The account owner manages the subscription, add-ons, invoices and team in the customer portal, and the staff logins inside each application.
  • You are responsible for the people you give access to and for keeping passwords, PINs and sign-in links private.

4. Trials and demos

  • A self sign-up starts with the trial shown for the chosen plan. No payment details are needed to start. Add-ons bought during a trial are free until the trial ends.
  • When the trial ends, the plan and the add-ons you kept are invoiced as described below.
  • A demo is a separate business filled with fictional sample data. It is never charged, does not send messages to the sample customers, and is deleted automatically after 7 days unless it is extended. Do not enter real customer data in a demo.

5. Prices, invoices and payment

  • Prices are in US dollars, per business, per product, for the plan’s billing interval (monthly or yearly). Add-ons are priced per month.
  • An add-on bought during a billing period is charged for the remaining days of that period (prorated). Renewals are invoiced in advance, with one line per add-on.
  • Invoices are due 14 days after they are issued. Each invoice has its own payment page with the accepted payment methods and the payment reference to use.
  • If an invoice is overdue the subscription becomes past due. If it is still unpaid 7 days after the due date, the subscription is suspended until the invoice is paid; paying lifts the suspension automatically.

6. Changing plans and cancelling

  • Upgrading to a more expensive plan applies immediately; you pay the prorated difference for the rest of the period. Downgrading takes effect at the end of the current period.
  • A cancelled add-on stays active until the end of the period it was paid for (immediately during a trial).
  • To cancel a subscription, contact us. Paid periods are not refunded unless we agree otherwise in writing.

7. Your data

  • The data your business enters in our applications — for example members, clients, products, sales and appointments — belongs to you. We process it only to provide the service to you.
  • Each business has its own database in each product application.
  • After the last subscription of a business is cancelled, its product data is deleted 90 days later. A final backup is taken first and kept for 30 days, then deleted. Invoices are kept for accounting.
  • Ask us before that date if you want a copy of your data. How we handle personal data is explained in the privacy notice.

8. Acceptable use

  • Use the service only for lawful purposes and in line with the rules that apply to your business, including consent for the messages you send to your customers.
  • Do not try to access another business’s data, probe or overload the service, or get around usage limits or rate limits.
  • We may suspend access that puts the service or other customers at risk, and will tell the account owner why.

9. Services of other companies

Some features connect to services you set up with other companies under their own terms — for example online card payments through your own Stripe account, or WhatsApp messages through your own WhatsApp Business number on Meta’s Cloud API. Those companies’ terms and fees apply to that use.

10. Availability and changes

We work to keep the service available and secure, but it may be interrupted for maintenance or by events outside our control. We may improve or change features. Price changes apply from your next billing period after we tell you about them.

11. Liability

To the extent permitted by law, our total liability for any claim related to the service is limited to the amounts you paid us for the affected product in the twelve months before the claim, and we are not liable for indirect losses such as lost profits.

12. Contact

Questions about these terms: contact@nextgenlb.io or the contact page.