Self-service
Knowledge base
A public help center in English and Arabic with search and helpful votes, suggested articles on the request form and article links in replies.
Included in plans
- Pro
- Business
On any other plan, add it for $10 per month.
Requirements
None — works on every plan.
Goes well with
All NextGenLB Helpdesk add-ons-
$10/mo
Advanced reports
Any period, trends, agent performance, SLA over time, organization reports and CSV exports.
Details -
$5/mo
Custom domain
The support page, help center, customer pages and portal on your own domain.
Details -
$10/mo
Customer portal
Customers sign in with an e-mailed link to see, open and reply to their own and their company's tickets.
Details
Ready to try NextGenLB Helpdesk?
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